Every laptop we sell is backed by a 30-day replacement warranty starting from the date of delivery.

What's covered. Genuine hardware defects that appear under normal use and weren't disclosed in the unit's condition notes at time of purchase.

To qualify, the laptop must be:

• Unopened — back panel, RAM/storage compartment, and any sealed sections untouched
• Unrepaired — no repair, part swap, or servicing attempted by you or any third party
• Undamaged — no drops, impact marks, cracks, liquid exposure, or burn marks
• Returned exactly as delivered — same physical condition, all original accessories included, serial number matching our records

Not covered:

• Cosmetic wear or condition already disclosed at time of sale
• Damage from misuse, accidents, or unauthorized repair attempts
• Normal battery wear
• Software issues, data loss, or third-party installed programs

Process:

1. Contact us within 30 days of delivery with your order number and a description of the issue
2. We inspect the unit — in person or via pickup
3. If it qualifies, we replace it with an equivalent unit. If none is available, refund or store credit instead
4. If the laptop's been opened, repaired, damaged, or altered, the request is declined and returned as-is

Questions about a specific order? Contact us.