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After-sale protection
A clear replacement warranty process.
Selected laptops include a 30-day replacement warranty for qualifying hardware defects. Coverage depends on the unit remaining unopened, unrepaired, and physically undamaged.
30day replacement warrantyfor qualifying hardware defects
What is covered
- Genuine hardware defects under normal use
- Issues not disclosed in the unit’s condition notes
- Failure confirmed through our inspection process
- The same physical unit and serial record
What is not covered
- Drops, cracks, liquid, impact, or burn damage
- Opened panels or unauthorized repairs
- Disclosed cosmetic wear or normal battery wear
- Data loss, software, or third-party applications
Claim process
How a warranty request is handled.
Return or inspection
The unit is inspected against its original condition and serial record.
Eligibility decision
We confirm whether the issue qualifies under the warranty conditions.
Resolution
An equivalent replacement is offered. If unavailable, refund or store credit may be discussed.
Before returning a laptop
Keep the unit complete and unchanged.
Return the same charger and included accessories. Back up personal data and remove account access where possible. Do not open the laptop or attempt a repair.
Opening or repairing the laptop can void coverage.
Contact us first. We need to inspect the unit in the condition in which the issue occurred.
Start a warranty question