Returns & refunds
A straightforward process for qualifying returns, replacements, and refunds.
Start a request
Contact our support team with your order number, the issue, and supporting photos or video. Requests should be raised as soon as a problem is discovered.
Eligibility
The laptop must remain in the delivered condition with its charger, accessories, serial labels, and packaging. Physical damage, liquid exposure, or unauthorized repairs may make a return ineligible.
Inspection
Returned devices are inspected against the original unit record, condition notes, photographs, and serial number before a decision is made.
Resolution
Approved cases may receive a replacement, store credit, or refund depending on stock availability and the reason for return.
Data responsibility
Back up and remove personal data before returning a laptop. We may need to reset or reinstall the operating system during inspection.
Need clarification?
Contact us before ordering if a delivery, return, payment, or warranty detail is important to your purchase.